Coin Metrics
ACCOUNT MANAGER, US
Job Description
YOUR PURPOSE
Coin Metrics is recruiting an Account Manager candidate to join our team. Our Account Management team is responsible for customer support interactions, account management of our clients and advocacy of our customers.
YOUR VALUE
- Managing onboarding and client relationships with our US Clients
- Addressing inbound from our community data users and processing feedback for our service and product teams.
- Understanding the customer’s organization and how our products and services can support them.
- Responding to customer inquiries and/or incidents and triaging issues to appropriate internal POC.
- Conducting or attending monthly client meetings and tracking follow-up items in Hubpot.
- Creating and monitoring customer dashboards that include product usage stats (including API usage), client engagement stats, product extension opportunities, and overall client health.
- Identifying key customer needs to inform future product roadmaps.
- Inspiring customers to think strategically about how our platform can support their business needs.
- Creating opportunities to expand the footprint within the organization through close relationships with customers
YOUR EXPERTISE AND EXPERIENCE
- Interest in crypto and crypto assets
- Strong communication skills
- Previous work in customer success, customer service, or sales
- Desire to work in customer service demonstrated by relevant coursework and/or past experiences
- Experience with Hubspot is preferable
- Basic understanding of APIs
LIFE AT COIN METRICS
Coin Metrics is a fun and fast-paced team with employees located across the globe. We are united by our OPEN (Open, Pioneering, Elucidating, and Neutral) core values. Our employees are empowered to do what’s best for our products, customers, and team members. Other benefits of working at Coin Metrics include:
- Competitive salary, 401(k) retirement plan or pension depending on location, bonus and options plans
- Comprehensive medical, dental, vision
- Remote or hybrid work options
- Paid time off
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